Soft Phone
SoftPhone is an ideal solution for employees who are out of the office frequently traveling on business, workers that work both at home and in the office as well as those who require the interaction of data with their work such as a remote ACD agents.

Soft Phone includes features like:

• Caller-ID
• Call-waiting
• Transfer
• Hold
• Conferencing
• Voice mail capability

Functioning
The softphone functions on the Local Area Network (LAN) over the Internet, enabling the employees to work either in corporate offices, satellite remote offices or from the convenience of home.

The soft phone system can be used to generate real time reports and graphsis important measuring system helps erve and control the performancecall center and phone system with clear and meaningful displaysaphs and charts of operational statistics help to measure the effectiveness of each user campaign. Reports and graphs include both inbound and outbound statistics.

Features of Softphone

• Supports a number of PBX and PC based phone systems
• Add computer telephony integration software to Unix and Linux applications
• Ability to make and receive phone calls manually •Standard features such as call on hold, transfer and redirect are available
• Direct link to individual Voice Mail
• IVR interface with Text To Speech Software
• Screen pops appear on the employee desktop when the Softphone is configured with an inbound call campaign
• Internet enabled, allowing employees to work from home
• Complete administrative control of each Softphone user
• System administration including reports, graphs, user grouping, and call campaign control

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