Managing stress levels at a call center can be very tough as the nature of this industry is such that it easily develops high levels of stress in agents. We, at Call Center India, know this fact very well and try our best to maintain minimum stress levels at our global delivery center. We have implemented certain strategies to keep our agents stress free.
Here are some of the things that we do to keep our agents stress free:
Recognize the Symptoms: Managers and team leaders at our delivery center are trained to recognize the stress symptoms in agents. This allows us to act quickly and precisely whenever the stress levels start to increase. Mangers are also trained to help agents who are stressed so that their performance is not affected due to it.
Leave Office at Office and Home at Home: This is one of the policies that we always remind our agents as it has been proved that this is the biggest reason for increasing stress levels in professionals. We tell our agents that when they come to office they should leave their home stuff at home and similarly when they leave office they should leave the work at office. This actually works great.
Fun days: Or as our management likes to call it, “The Stress Release Days” are much awaited days at our call center. On this day the whole office, including calling teams, back office support services team etc, participate in some fun activities. This activity is conducted once every month and it is rarely missed by any of the members.
These were some of the things that we do to keep our agents stress free and they have worked well for us till now. If you think that there are some more things that we could do in this matter, or u want to share your thoughts on this then please feel free to leave your comments below.